• Information desk: consulting and answering information, consulting in-hospital examination packages, returning results that customers have scheduled to pick up, returning results forgotten by customers;
• Call center: listen and handle incoming calls, process internal codes, receive and respond directly to customers via tawk.to channel, receive and process appointment booking information;
• On duty to guide customers: on duty at the point, on duty to move according to the assigned duty schedule;
• Customer care:

+ Sending customer care SMS: reminding the schedule of follow-up visits, reminding customers to get results with an appointment after 24 hours, Marketing;

+ Customer care phone: congratulating even-month-old babies, reminding vaccination appointments, visiting customers who have been transferred to the hospital;

+ Follow up customers for follow-up visits and retain customers: ask and remind customers to follow up with doctor's appointments.

• Perform other tasks as assigned by the direct management or decided by the Director.

Our CARE Values:

“Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.”

• Education: Bachelor;
• At least 02 years of experience in relevant field;
• Proficient in using Ms Office software;
• Good English communication and reading comprehension;
• Using hospital management software.