CUSTOMER INFORMATION SECURITY POLICY is committed to protecting the privacy of customers’ information. Please read the “Privacy Policy” below to better understand the commitments we make, to respect and protect the rights of visitors:

1. Purpose and Scope of Information Collection

The information collected through the website will help us:

Support customers undergoing medical examinations and treatment here

Answer customer questions

Provide you with the latest information (such as promotions, our gratitude to customers…) on our website

Review and upgrade the content and interface of the website

Carry out promotional activities related to the packages of

In order to access and use some medical services at, you may be required to register personal information with us (email, name, contact number…). In the entering of this information, accuracy and legality must be ensured; does not take any responsibility relating to the law of the declared information.

We may also collect information about the number of visits, including the number of pages you visit, the number of links you click and other information relating to a connection to We may also collect information via the web browser you use when accessing the website, including: IP address, browser type, language used, time and the address that browser accesses.

2. Scope of using personal information collects and uses your personal information for the appropriate purpose and completely complies with the content of this “Privacy Policy”.

When necessary, we may use this information to contact you directly in the form of: open letter, thank you letter, technical and confidential information, you can receive. Periodic mail provides new package service information, information about upcoming events or recruitment information if you subscribe to email notification.

Except for the case of using personal information as outlined in this policy, we are committed to not disclose your personal information out.

In some cases, we may hire an independent agency to conduct market research projects and then your information will be provided to this unit to carry out the project.
This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project.

We may disclose or provide your personal information in the following truly necessary circumstances: (a) when required by law enforcement; (b) where we believe it will help us to protect our legitimate rights under the law; (c) emergency and necessary to protect the personal safety of other members.

3. Information Storage Period

We will store the personal Information provided by the customer on our systems: for the duration of providing services to customers, until the purpose of collection is completed or until the customer requests a deletion of the information provided.

4. Address of the Entity that Collects and Manages Personal Information

Hoan My Medical Joint Stock Company

Address: Level 11, Friendship Tower, 31 Le Duan Street Ben Nghe Ward, District 1, Ho Chi Minh City.

Phone: (028) 3820 6001.

Email: [email protected]


5. User Access for the Correction of Personal Data

At any time, you can also access and correct your personal information, upon making a request to us.

6. Commitment to Protecting Personal Information of Customers

When you submit your personal information to us, you agree to the terms that we have outlined above. is committed to protecting your personal information. We use a range of information security technologies such as international standard PCI, SSL, to protect this information from being retrieved, used or disclosed unintentionally.

However, due to technical limitations, no data transmitted over the internet can be 100% secure. Therefore, we cannot make a firm commitment that the information you provide to us will be kept in an absolutely secure manner, and we cannot be held responsible in the event of such access. If you do not agree with the terms as described above, we advise you not to submit such information. also recommends that you keep confidential all information relating to your password, and that you should not share it with anyone else.

If you are using a shared computer, you should remember to log out, and/or exit all open windows showing the website.

7. Means of Receiving and Resolving Consumer Complaints Relating to Personal Information Being Used for Wrongful Purposes

In the event that you suspect that your user account or password has been disclosed, you must change your password, or immediately notify the administrator of the website by sending an email to: [email protected].

All complaints, disputes about the Privacy Policy and decisions of Hoan My Medical Joint Stock Company are final and have the highest legal value. You have the right not to use our services, but once you do, you must fully agree to these policies.