JOB SUMMARY

This role is responsible for leading centralized C&B and HR Shared Service Center operations for assigned entities/areas, including payroll governance, statutory insurance, PIT, employee lifecycle transactions, HR service delivery, audit readiness, C&B reporting and workforce cost forecasting. The role manages team performance, ensures service quality and compliance, supports stakeholders with data-driven insights, and drives process standardization and continuous improvement across the HRSSC scope.

PRIMARY RESPONSIBILITIES

Payroll Governance & C&B Operations Leadership

• Lead and oversee monthly payroll processing for assigned entities/areas, including attendance, OT, allowances, salary adjustments, benefits, deductions and other payroll components.
• Review payroll calculations, PIT, statutory insurance and other C&B transactions to ensure accuracy, policy compliance and legal compliance before payroll finalization.
• Validate key payroll inputs and approval documents, manage payroll exceptions and ensure corrective actions are completed before cut-off.
• Provide technical guidance to C&B Executives and ensure consistent application of C&B policies, payroll procedures and confidentiality requirements.
• Drive payroll process standardization and governance under the HR Shared Service Center model.

HR Service Delivery, Area Performance & Audit Management

• Manage C&B service delivery performance for assigned entities/areas and monitor SLA/KPI achievement, service quality and stakeholder satisfaction.
• Review and supervise employee lifecycle transactions, including e-labor contracts, personnel file completeness, social insurance/PIT documents and C&B-related employee services.
• Act as the escalation point for complex payroll, PIT, statutory insurance, HR system and C&B-related inquiries within assigned scope.
• Coordinate internal audits, external audits and statutory inspections related to payroll, C&B, employee records and HRSSC processes.
• Maintain audit-ready documentation, follow up audit findings and implement preventive actions to strengthen internal control.

HRIS, C&B Reporting, Forecasting & Continuous Improvement

• Review HR master data consistency and monitor data changes affecting payroll, PIT, statutory insurance, manpower cost and HR reporting.
• Prepare and analyze centralized C&B reports, payroll reports, manpower cost reports, dashboards and management reports for assigned entities/areas.
• Prepare workforce cost forecasts, payroll cost projections and related data to support budgeting, business planning and management review.
• Highlight trends, risks and cost drivers, including overtime, allowances, benefits, headcount movement and payroll variance.
• Coordinate with IT/system owners to resolve HRIS, payroll data and reporting issues; support process improvement, automation and HRSSC standardization initiatives.

OUR CARE VALUES

“Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.”

• Bachelor’s degree or equivalent, with 5–7 years of experience in HR Operations, Payroll, C&B or HR Shared Services; experience in multi-site or hospital environment is an advantage.
• At least 2 years of team leading, work allocation, performance follow-up or process ownership experience is preferred.
• Strong knowledge of Vietnam Labor Code, PIT, statutory insurance, employment contract administration and payroll compliance requirements.
• Strong understanding of payroll governance, HRSSC service delivery, employee data management, audit preparation and internal control.