JOB SUMMARY

• Business Performance Manager (BPM) serves as a key financial performance partner to Hoan My’s business units, delivering deep insights into strategy, operations, and financial performance. This role goes beyond traditional reporting, focusing on interpreting data, identifying performance gaps, and driving actionable improvements. The BPM acts as a trusted advisor to the GCEO and GCFO, providing a comprehensive, accurate, and forward-looking view of each unit’s performance, challenges, and opportunities
• In this capacity, the BPM works closely with hospital leadership, finance, and operational teams to support budget planning, performance monitoring, and strategic decision-making. By embedding financial discipline into day-to-day operations, the BPM plays a critical role in enhancing operational efficiency, strengthening cost control, and ensuring alignment with the Group’s strategic direction

PRIMARY RESPONSIBILITIES

1. Financial Planning, Forecasting & Group Reporting 

• Develop the Group Budget Model and overall financial planning framework, ensuring alignment with strategic direction and operational realities.
• Review and challenge hospital bottom-up budgets to ensure robustness, objectivity, and reasonable growth assumptions
• Maintain up-to-date forecasts, providing early warnings on gaps and risks.
• Own the Group management reporting framework (MIS), including standardization, data accuracy, timeliness, and consolidation.
• Responsible for preparing monthly and quarterly reports for HMC Management and the Group Board of Directors.

2. Business Analysis, Insights & Decision Support

• Monitor and analyze hospital performance, identifying key drivers (volume, price, mix, cost)
• Proactively initiate and deliver analyses to support hospitals in evaluating performance
• Provide meaningful insights and actionable recommendations to Group Management
• Identify existing and potential risks early and propose mitigation actions
• Deliver clear, structured, and decision-oriented analysis

3. Performance Governance & Cross-functional Collaboration

• Monitor and assess hospital Finance teams’ performance (timeliness, forecast accuracy, reporting quality).
• Guide and ensure hospitals deliver in line with Group requirements (including ad-hoc requests)
• Work closely with hospital Finance teams and Clermont Finance, providing data and analysis as required
• Collaborate cross-functionally to drive performance and implement initiatives.
• Monitor performance of key business segments (e.g. retail pharmacy)
• Support cross-functional teams and directly participate as a project member in Group initiatives assigned by the GBPD and GCFO

OUR CARE VALUES

“Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.”

• Bachelor’s degree or above in Finance, Accounting, Economics, or a related field
• At least 10 years of relevant experience in financial planning & analysis (FP&A), including budgeting, forecasting, and performance analysis
• Strong problem-solving and analytical mindset, with the ability to translate numbers into strategic insights and actions
• Strong foundation in finance and accounting, with a solid management and strategic mindset
• Proficient in IT applications, including Microsoft Office, with strong expertise in Excel and PowerPoint. Knowledge of Oracle or similar accounting systems is preferred; familiarity with hospital information systems (HIS) is a plus
• Excellent stakeholder management skills, with experience in engaging senior leaders and cross-functional teams
• Strong communication and presentation skills in both Vietnamese and English, with the ability to influence decision-making
• Attention to detail, accuracy, and ability to work under pressure in a fast-paced environment
• Healthcare industry experience is a plus, but not mandatory