Greet, guide, and assist customers throughout their medical examination and treatment process.

Receive inquiries, provide service information, and assist with insurance documentation.

Direct and coordinate customer flow to ensure a smooth experience and avoid congestion.

Handle phone calls through the hotline: provide service consultation, schedule appointments, and forward information to relevant departments.

Conduct surveys, collect customer feedback on service quality, enter data, analyze, and report results.

Proactively record, respond to, and follow up on customer complaints and suggestions.

Assist customers during treatment, discharge, and any arising needs.

Perform other duties as assigned by management.

Education: Intermediate/College degree or higher in Service, Tourism, Hospitality, Economics, Marketing, Accounting, Banking, or related fields.

Experience: Previous experience in Reception, Customer Service, Call Center, or Service Survey positions.

Skills: Good communication skills, clear and pleasant voice; attentive and able to handle situations flexibly.

Computer skills: Proficient in office software; basic English communication skills are a plus.

Personal qualities: Energetic, enthusiastic, responsible, team-oriented, and able to work under pressure.

Interests: Passion for social work, charity activities, and long-term commitment to the hospital environment.