“Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work."

Our Official Recruitment Channels:

LinkedIn: Hoan My Medical Corporation
Hoan My Career: hoanmy.com/career/
Corporate Recruitment Hotline: (+84) 964 918 505

__________

Director of Medical Operations / Medical Affairs

JOB SUMMARY

The Director of Medical Operations / Medical Affairs is a pivotal executive role within the Group Medical Office (GMO), sitting directly below the GCMO and serving as the operational engine of the GMO structure. The incumbent is responsible for translating the GCMO's clinical and strategic agenda into coordinated, measurable action across the Hoan My network — overseeing medical affairs functions, managing relationships with the Medical Advisory Council, coordinating specialty service leads, and ensuring that Group-level clinical standards are operationally embedded across all facilities. This role demands an individual who is equally comfortable in the clinical governance boardroom and on the hospital floor, combining strategic thinking with relentless execution discipline.

MAIN RESPONSIBILITIES

1. Medical Affairs Leadership 

• Serve as the primary operational interface between the GCMO and the broader GMO team, hospital CMOs, and clinical service leads across the HMC network. 
• Lead the planning, coordination, and execution of medical affairs activities including policy development, clinical standard-setting, and cross-facility clinical governance initiatives. 
• Oversee the secretariat function of the Medical Advisory Council (MAC), ensuring structured meeting cadences, action tracking, and follow-through on MAC recommendations. 
• Manage the Group-level clinical communications strategy — ensuring that regulatory updates, clinical guidelines, and GMO directives are translated and disseminated effectively to all facilities. 
• Represent the GCMO in internal and external meetings as delegated, maintaining continuity of the medical affairs agenda.

2. Clinical Operations Management

• Oversee the operational activities of the GMO, including initiative tracking, programme governance, and cross-functional coordination across clinical and non-clinical departments.
• Drive the implementation of Group-level clinical programmes — code blue protocols, clinical pathways, quality indicator frameworks, and accreditation preparedness activities.
• Coordinate with Hospital CMOs to monitor site-level compliance with Group clinical standards and governance requirements, escalating material gaps to the GCMO.
• Support the development and operationalisation of new clinical service lines, CoE programmes, and strategic healthcare initiatives as directed by the GCMO.
• Manage the GMO operations and audit team to ensure rigorous programme oversight and performance data integrity.

3. Specialty Service Coordination 

• Act as the operational link between the GCMO and the Group's clinical service leads (Orthopaedics, Oncology, Radiology, Rehab, O&G, Cardiology, and others). 
• Facilitate specialty leads' workplan alignment with the GMO strategic calendar, ensuring milestones are met and interdependencies are managed. 
• Coordinate multi-specialty programme activities including joint clinical protocols, shared governance committees, and network-wide quality improvement initiatives. 
• Support recruitment, onboarding, and performance management of specialty KOLs and service leads in collaboration with HR and the GCMO.

4. Stakeholder Management & External Affairs

• Build and manage productive relationships with the Vietnamese Ministry of Health, provincial Departments of Health, accreditation bodies, and professional medical associations. 
• Represent HMC in regulatory, policy, and stakeholder forums as directed by the GCMO — including JCI accreditation interactions, MOH inspections, and industry events. 
• Coordinate the GMO's engagement with international partners, academic institutions, and advisory entities, ensuring alignment with HMC's strategic objectives. 
• Support the GCMO in preparing Board-level medical affairs reports, executive briefings, and strategic presentations.

5. Governance, Compliance & Reporting

• Maintain a consolidated GMO governance dashboard tracking clinical quality KPIs, compliance status, initiative progress, and risk items across the network. 
• Ensure that all GMO-led clinical programmes comply with Vietnamese healthcare law, MOH regulations, and applicable international standards (JCI, ISO, etc.). 
• Oversee preparation and submission of statutory regulatory reports, accreditation documentation, and clinical performance submissions.
• Lead risk identification and mitigation planning for medical affairs and clinical operations workstreams, escalating critical risks to the GCMO promptly.

• 10+ years of healthcare experience, including 5+ years in senior clinical management, medical affairs, or hospital operations.
• Proven experience leading clinical programmes, multi-site governance, and strategic initiatives in complex hospital networks.
• Strong knowledge of clinical governance, regulatory compliance, and JCI/ISO or equivalent standards.
• Strong stakeholder management and influence across clinical, hospital, regulatory, and corporate functions.
• Excellent bilingual communication skills, including executive reports, policies, and governance documents.
• Post-graduate qualification in Healthcare Management, Health Policy, Medical Leadership, MBA, or related fields is preferred.
• Experience in JCI-accredited/JCI-track hospitals or large private/multinational healthcare organisations is preferred.
• Healthcare quality, patient safety, or medical management certification (e.g. CPHQ, FACHE) is an advantage.
• Strong strategic execution, collaboration, commercial awareness, integrity, and professional judgement.

__________

Thank you for your interest in career opportunities at Hoan My Medical Corporation.

Candidates whose qualifications match our hiring requirements will be contacted within 14 days for the interview process. We appreciate your interest in joining Hoan My Medical Corporation. If you are not selected for this role, your application will remain in our candidate database for consideration for future opportunities.