The Operations Manager oversees daily hospital operations, ensuring efficient coordination across clinical and non-clinical departments. The role works closely with key stakeholders to optimize operational efficiency, enhance patient care, manage budgets and resources, and ensure regulatory compliance. It also leads the resolution of operational issues and incidents, coordinates regulatory inspections and audits, and ensures timely implementation of the Board of Management’s decisions.

MAIN RESPONSIBILITIES

1. Operations Planning & Team Development

• Develop and implement the hospital's annual operations plan.
• Assess, coach, and train the operations team to enhance professional capabilities and performance.
• Manage operational costs, optimize resources, and ensure effective budget utilization.

2. Patient Care Coordination

• Coordinate patient management across outpatient, inpatient, surgical, and allied health services.
• Collaborate with Clinical Centres, nursing, midwifery, therapists, and administrative teams to ensure seamless patient care.
• Support the General Manager in improving operational efficiency, optimizing patient care processes, and minimizing service bottlenecks.

3. Financial Management

• Monitor revenue, budgets, overheads, operating costs, and budget variances to ensure financial targets are achieved.
• Manage Operations P&L, identify key performance drivers, and implement initiatives to improve financial outcomes.

4. Resource & Facility Management

• Partner with the Nursing Director and Chief Medical Officer to align non-clinical resources with clinical needs.
• Plan and manage facility and equipment upgrades, maintenance, and replacements to ensure operational continuity.
• Review resource utilization, optimize facility layouts, and support productivity improvements.

5. Service Quality & Operational Excellence

• Ensure effective coordination and integration of patient care services across hospital departments.
• Monitor service performance, identify deviations from established standards, and implement continuous improvement initiatives.
• Develop, maintain, and update operational procedures, work instructions, and quality management systems.
• Monitor and coordinate the resolution of non-clinical operational issues across all hospital service areas.

6. Projects & Hospital Governance

• Participate in hospital-wide operational improvement and capacity development projects.
• Lead the organization of hospital meetings, conferences, and workshops.
• Participate in hospital councils and committees as assigned by the Board of Management.
• Ensure compliance with hospital policies, procedures, labor regulations, and the Code of Conduct.

• Bachelor's degree in Business Administration, Economics, or an MBA is an advantage.
• 10+ years of experience in healthcare, including at least 5 years in management roles.
• Hospital Management Certificate required.
• Strong understanding of healthcare systems and ability to apply business principles and systems thinking in healthcare operations.
• Excellent leadership skills with the ability to build and lead high-performing teams.
• Strong collaboration, adaptability, organizational, and time management skills, with the ability to manage multiple priorities.
• Excellent verbal and written communication and interpersonal skills across all stakeholder levels.