Deputy Customer Service Manager

Ho Chi Minh City

5 - 10 years

Full Time

Posted Date: 23/08/2025

Deadline: 30/09/2025

Job type: Full Time

Location: Ho Chi Minh City

Company: Hoan My Sai Gon Hospital

Department: Operations

Experience: 5 - 10 years

Salary Range: Nego

Job Description

Coodinate with the Manager in managing general operation of Customer Service Department.
Support customer service activities following the processes and regulations from hospital and healthcare industry.
Support and coordinate in managing Customer Service operation by authorization.
Support building the process, regulations relevant to Customer Service operation if assigned.
Reviewing and summarizing all required reports. Proactively report all abnormal cases to get the advices.
Arrange, allocate the personnel to ensure the Customer Service operation followed to the goal.
Support some special cases.
Evalute CS staff performance, report to manager directly.
Develop and supervise the compliance with internal processes and coordination to concerned Departments from staffs
Recomend and develop the necessary program for quality improvement in CS
Observe and ensure a warm, safe, friendly and clean environment
Coordinate with security for loss and found
Assist and host the guests when needed
Take other responsibilities to enhance customer service when required
Continuously update new knowledge, related regulations & participate in soft skill training.