This is a full-time on-site role for a Customer Service Supervisor at Hoan My Sai Gon Hospital, located in Ho Chi Minh City, Vietnam. The Customer Service Supervisor will oversee the daily operations of the customer service department, manage a team of customer service representatives, and ensure customer satisfaction, include:

• Guiding and directing patients in outpatient service areas
• Conducting customer satisfaction surveys regarding hospital services
• Receiving and responding to customer inquiries via telephone hotline and email

The role involves handling customer inquiries, resolving issues, and implementing customer service policies. The supervisor will also be responsible for monitoring performance metrics and providing training and support to the team.tion

• University graduate or higher
• At least 1 year of experience in a similar position
• Good communication in English, with a certificate equivalent to IELTS 5.5, TOEIC 600, or B2 level or higher
• Supervisory Skills
• Customer Satisfaction and Customer Support skills
• Ability to lead and motivate a team
• Experience in healthcare or a related field is a plus
• Bachelor's degree in Business Administration, Management, or related field