• Information desk: consulting and answering information, consulting in-hospital examination packages, returning results that customers have scheduled to pick up, returning results forgotten by customers;
• Call center: listen and handle incoming calls, process internal codes, receive and respond directly to customers via tawk.to channel, receive and process appointment booking information;
• On duty to guide customers: on duty at the point, on duty to move according to the assigned duty schedule;
• Customer care:

+ Sending customer care SMS: reminding the schedule of follow-up visits, reminding customers to get results with an appointment after 24 hours, Marketing;

+ Customer care phone: congratulating even-month-old babies, reminding vaccination appointments, visiting customers who have been transferred to the hospital;

+ Follow up customers for follow-up visits and retain customers: ask and remind customers to follow up with doctor's appointments.

• Perform other tasks as assigned by the direct management or decided by the Director.

• Education: Bachelor;
• At least 02 years of experience in relevant field;
• Proficient in using Ms Office software;
• Good English communication and reading comprehension;
• Using hospital management software.