Customer Care Staff
Da Nang
1 year
Full Time
Posted Date:
10/09/2025
Deadline:
31/12/2025
Job type:
Full Time
Location:
Da Nang
Company:
Hoan My Da Nang Hospital
Department:
Operations
Experience:
1 year
Salary Range:
Negotiable
Job Description
- Welcome, guide, and support customers during their medical examination and treatment process.
- Receive and respond to inquiries, provide service information, and assist with insurance documents.
- Manage and coordinate customer flow to ensure a smooth experience and avoid congestion.
- Handle incoming calls via hotline: consult services, schedule appointments, and transfer information to relevant departments.
- Conduct patient satisfaction surveys; input, analyze, and report results.
- Record, respond, and follow up on complaints and feedback from customers.
- Support patients during hospitalization, discharge, and other service needs.
- Perform additional tasks as assigned by the line manager.
Job Required Skills And Qualifications
- College degree or above in Hospitality, Tourism, Customer Service, Economics, Marketing, or related fields.
- Minimum 1 year of experience in Reception, Customer Service, Call Center, or Survey roles.
- Strong communication skills with a pleasant and clear voice; active listening and problem-solving ability.
- Proficient in Microsoft Office; basic English communication is an advantage.
- Dynamic, responsible, team-oriented, and able to work under pressure.
- Passionate about social/volunteer activities and committed to long-term work in a hospital environment.
Posted Date:
10/09/2025
Deadline:
31/12/2025
Job type:
Full Time
Location:
Da Nang
Company:
Hoan My Da Nang Hospital
Department:
Operations
Experience:
1 year
Salary Range:
Negotiable
Thank You For Applying
We appreciate your interest in joining our company. Your application is currently under review. We will contact you if your qualifications align with the position.