Aligned with international healthcare standards and a commitment to enhancing customer experience, Hoan My Sai Gon Hospital has implemented international direct billing services through a network of reputable insurance partners and third-party administrators (TPAs). This initiative expands and diversifies insurance payment and guarantee options, meeting the increasingly varied needs of both domestic and international patients. 

Hoan My Sai Gon Hospital applies international medical expense guarantee services from reputable international insurance partners 

Through close coordination with insurance companies and TPAs, Hoan My Sai Gon Hospital ensures that the admission – verification – payment process is conducted in a clear and consistent manner. This enables patients to better manage financial procedures, save time, and focus on their medical examination and treatment. 

Scope of International Direct Billing Services 

The direct billing service at Hoan My Sai Gon Hospital is flexibly applied depending on each insurance plan and partner policy, including: 

  • Outpatient consultation and treatment 
  • Inpatient treatment 
  • Emergency services 
  • Dental services 
  • Medical services at the International Clinic – Hoan My Sai Gon Hospital 
  • And other benefits in accordance with each insurer’s policy terms 

The expanded coverage allows patients to confidently access high-quality healthcare services tailored to comprehensive and personalized needs. 

Simple and Transparent Direct Billing Process 

To optimize the patient experience, the direct billing process is designed to be simple and easy: 

  • Patients present a valid insurance card and identification at the registration counter. 
  • The hospital verifies benefits and submits a guarantee request to the insurer/TPA. 
  • Eligible treatment costs within policy coverage are paid directly by the insurer, minimizing or eliminating the need for upfront payment. 

Fast processing time: 

  • Approximately 30 minutes for outpatient services, depending on the billing method and specific policy terms. 

Insurance & TPA Partners 

Hoan My Sai Gon Hospital currently collaborates with several reputable international insurance partners and TPAs, including: 

  • Pacific Cross Vietnam 
  • Trails of Indochina 
  • April Vietnam 
  • Assist 24/7 
  • SafetyNet Insurance Services (Vietnam) 
  • Tokio Marine Vietnam 

The partner network will continue to expand to better meet diverse customer needs and improve access to international insurance services. 

Commitment to Enhancing Customer Experience 

With a patient-centric approach, Hoan My Sai Gon Hospital continuously improves processes, enhances clinical quality, and standardizes services in line with international standards. The implementation of international direct billing reflects the hospital’s core value of “Care with heart”, delivering a seamless, reassuring, and effective treatment experience for both Vietnamese and international patients. 

Notes for Patients Using International Direct Billing: 
Coverage and payment scope depend on each insurance policy’s terms and confirmation from the insurer/TPA at the time of service. In some cases, patients may be required to make a deposit in accordance with hospital regulations, with final settlement conducted after official guarantee confirmation. 

For further assistance, please contact the Reception Desk, official Fanpage, or Hotline: (028) 3990 2468 of Hoan My Sai Gon Hospital.